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Covid-19 update: Visits and infection control

The Coronavirus pandemic has impacted the ways in which we live our lives on so many levels, with countless elements once taken for granted now being most valuable to us.  One of these being the ability to stay connected with each other.

From the outset, our focus and commitment has been to ensure the safety of our customers and staff, so restricting visitors was a heart-breaking but necessary measure.

Family, friends, volunteers and our local communities are a vital connection; we have always valued the contributions they bring to our homes, welcoming them as part of our family. The way everyone has adapted to changes has been incredible, and we are continually grateful to everyone for that.

As soon as restrictions began to lift and government guidance allowed, we worked very hard to ensure that we could re-establish safe, socially distanced outdoor visits to our homes. The safety of those we support is our utmost concern and we recognise that ensuring the happy reunion of our customers and their families plays into the wellbeing of our residents.

Visitations require guests to wear PPE and to maintain a safe 2 metre distance at all times. Appointments are booked in advance to cater to all residents, while ensuring we are able to clean after each visit. We ask each designated visitor to read and sign our visitor policy so that we can work together to reduce the risk of transmission and ultimately keep each other safe.

As the winter months approach and darker nights draw near, the need to stay connected with our loved ones will be more important than ever. This is why we are pleased to share that we are working towards a solution for each of our 27 services that will allow our residents to continue to see their loved ones in a weather-appropriate, comfortable and pleasant setting.

For some of our homes we have had the ability to ensure a safe space already, but for other homes, further work is required to ensure we have a durable and long term option that is fit for the future. This means that in some of our homes we have had slight restructures to the building to accommodate specific visitation areas. Typically this involves creating a secure and cosy setting, with plenty of space for social distancing, screens to avoid cross contamination, while PPE will remain a must for visitors.

For other homes we are working with our trusted contractors to build specific, bespoke pods, which we are very excited to show as soon as they are ready.

The pods will cater to separate entrances for residents to their visitors, with a clear screen to avoid any cross contamination. The pods will be insulated with heating and comfortable seating to make the visit as pleasant and enjoyable as possible. We look forward to welcoming you in to enjoy the safe space with your loved ones.

Works commenced on the pods last week with a programme taking us to the end of the year, and we look forward to welcoming you in to enjoy the safe space with your loved ones. 

Please contact your local home in order to find out when their specific space will be ready and to book your visit. You can find the contact details for each of our care homes here.

We continue to use the most up-to-date technology in our homes to ensure several ways in which residents can keep in touch with their nearest, on a regular basis, which has proven to be a great hit among residents and their loved ones alike.

We are mindful that the situation with Covid-19 is ever changing, as are the government guidelines that are announced as a result.  We continue to carefully respond to this, adapting our policies and procedures where necessary to ensure our care homes remain safe for our customers.

We have updated all of our policies and procedures inline with the Adult Social Care Winter Plan 20/21 released on September 21st, to ensure that our procedures keep you and your loved ones safe. If you have any specific questions please feel free to contact our care homes directly, where we will be happy to discuss in more detail.

Visiting Care Homes During Coronavirus:

For more information on the government's guidelines for visiting care homes, please visit:

We have created a guidance leaflet on how appointments will be conducted and all the things you need to know, before you visit. This guidance can be viewed and downloaded here and is available as a hard copy at each home.

Please rest assured that if you are unable to visit, we continue to support our residents with video calls and phone calls and we know that this is enjoyed by many of you.  Should you need assistance with setting up a video call, please contact; [email protected] and we will be more than happy to help you.

Thank you for your continued support.