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Coronavirus: COVID-19 (updated 14.04.20)

Updated 14.04.20; The situation remains largely unchanged in respect of all services, and we continue to operate based on the guidance issued by Public Health England. This changes from time to time,  and is being adhered to wherever practicably possible. As a result, our homes continue to remain closed to all family visitors at this time.

To help you stay in touch at this difficult time the phone numbers for all of our homes can be found on the care home pages of this website.  We also have Skype video-calling facilities in all of our homes, and we are happy to arrange for Skype calls between relatives and our residents. For more information regarding Skype video-calling please click here, and should you need any assistance in setting up a Skype account to enable this, please email us on [email protected] and we will be happy to help.   

Updated 23.03.20; The well-being and safety of the people we support and of our staff members remains our primary focus. 

As government advice has now moved on, we are taking the precaution of closing our homes to all family visitors with immediate effect.

We will also be contacting relatives directly, with more details of how you can keep in touch with our residents during these difficult times.  The phone numbers for all of our homes can be found on the care home pages of this website.

We will post any updates of news relating to our home closures here on our website.

Updated 16.03.20; Please be aware while health professionals and family visitors are still welcome to visit our homes, we are asking for visitors ages 16 and below to avoid our locations until further notice. In light of recent and further anticipated changes in government advice, we are taking further precautionary measures by now asking our care homes to cancel all day care customers as well as all external entertainers if they haven’t already.

There are currently a number of cases of the coronavirus COVID-19 in the UK.  Somerset Care is taking various steps with regards to this situation.  As always, the well-being and safety of the people we support and of our staff members remains our primary focus.  We are in regular contact with the local council and NHS, and are following the official advice from Public Health England which they have issued specifically for community care and residential settings.

We can assure you that we are treating this situation seriously, we are conducting regular meetings and staying informed on current developments.  It is important to note that as a care provider we have to prepare every year for the possibility of potential outbreaks such as severe flu epidemics.  As a result, all of our care homes and settings have existing contingency plans which are being regularly reviewed to ensure they remain relevant so that we are prepared.  We have set up a senior task force to oversee this situation, and are monitoring it closely so that we can make sure that we are able to respond to any changes. 

The advice currently is that we do not need to close our care homes, though we are taking precautionary measures which include limiting access to people outside of health professionals and family visitors.  As part of supporting our locations to remain virus-free, we are asking all visitors to follow the recommended guidelines;

  • If you have recently been abroad to one of the areas identified by the government as being  ‘Category 1’ or ‘Category 2’ or in contact with someone who has (you can find the most up-to-date information at, please do not visit our homes, and follow the NHS advice;
  • If you are currently feeling unwell, have been unwell within the last 48 hours, or have been in close contact with someone who is unwell, please do not visit.
  • When you visit our locations, please follow official advice on washing your hands.  You will find the NHS guidance on this displayed near the entrance.  All of our locations have hand sanitiser or can provide washing facilities, so please use this upon entering.  Our staff members have also been issued with similar instructions.

These guidelines also apply to the homes of those people we support in the local community.  For further information regarding the coronavirus, please visit either or the NHS website.